Terms of Service

Acceptance of Terms

By accessing or using DeliverCC ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Allen Productions LLC, a Tennessee limited liability company doing business as DeliverCC ("Company," "DeliverCC," "we," "us," or "our"). Your use of the Service constitutes acceptance of these Terms in full.

If you are using the Service on behalf of an organization (such as a record label, production company, or business entity), you represent and warrant that you have authority to bind that organization to these Terms, and "you" refers to that organization.

Description of Service

DeliverCC is a software-as-a-service (SaaS) platform that generates broadcast-ready closed caption files for music videos, films, podcasts, and other audio/video content. Users upload audio or video files, provide lyrics or dialogue text, and receive timed caption files in the following formats:

• —SRT (SubRip)
• —VTT (WebVTT)
• —SCC (Scenarist Closed Caption)
• —Apple TTML (Apple Music line-level)

We may add or modify supported formats at any time. We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide active subscribers with at least 30 days' notice of material service changes that affect paid features. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service in accordance with these Terms.

Processing posture. Audio alignment runs on owner-operated hardware — a Mac Studio located in the United States, under our physical control — using open-source software (Demucs for source separation and WhisperX for forced alignment). Audio is not sent to any third-party AI inference service, hosted large language model, or external GPU service for processing. Our Privacy Policy describes our data-handling practices in detail.

Accounts and Eligibility

Account creation. To use the Service, you must create an account. You agree to provide accurate, complete, and current information during registration and to keep your account information updated.

Eligibility. You must be at least 18 years of age to use this Service. By creating an account, you represent and warrant that you are 18 or older.

Account security. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@delivercc.io if you suspect unauthorized access to your account.

One person per account. Personal accounts are for a single user. Sharing account credentials with others outside of authorized team seats (where applicable) violates these Terms and may result in account termination without refund.

Account termination by us. We reserve the right to terminate or suspend accounts that violate these Terms, that have been inactive for more than 24 months, or where required by law. In the case of a violation-based termination, refunds are at our sole discretion.

Pricing, Payments, and Credits

DeliverCC offers the following pricing structures:

• —Pay-as-you-go (PAYG): Individual export credits at $9.00 USD per credit. Credits are purchased in advance and deducted upon each successful caption file generation. PAYG credits do not expire.
• —Creator Plan: $39.00 USD per month, including 5 credits per month. Annual subscription available at $32.00 USD per month, billed as a single annual payment of $384.00 USD.
• —Studio Plan: $89.00 USD per month, including 12 credits per month. Annual subscription available at $74.00 per month, billed as a single annual payment of $888.00 USD.
• —Label Plan: $199.00 USD per month, including 30 credits per month. Annual subscription available at $165.00 USD per month, billed as a single annual payment of $1,980.00 USD. Label Plan includes our Standard Data Processing Agreement.
• —Enterprise: Custom pricing for organizations with high-volume requirements, custom integrations, dedicated support, or specialized compliance needs. Contact hello@delivercc.io for Enterprise inquiries.

When you reach your monthly credit limit. If you exhaust your monthly subscription credit allocation, caption generation will be paused for that billing period. You may upgrade to a higher-tier plan or purchase pay-as-you-go credits to continue generating captions. PAYG credits purchased while on a subscription plan are added to your account and do not expire.

Current credit allocations and feature inclusions for each plan are published at delivercc.io/pricing and may be updated. Subscribers will receive at least 30 days' notice of any material change to their existing plan's credit allocation or pricing.

Credit rollover. Unused subscription credits roll over month to month and do not expire while your subscription remains active. If your subscription is cancelled, accumulated credits remain available in your account but cannot be used to generate new captions until you reactivate.

Pricing changes. We reserve the right to change our pricing with 30 days' advance notice to active subscribers. Continued use of the Service after a price change constitutes acceptance of the new pricing. If you do not agree to a price change, you may cancel your subscription before the change takes effect.

Payment processing. Payments are processed securely through Stripe. By providing payment information, you authorize us to charge your payment method for the amounts due. All prices are in USD unless otherwise noted.

Taxes. Prices listed do not include sales tax, VAT, GST, or other taxes that may be applicable based on your location. We collect and remit applicable taxes as required by law.

Failed payments. If a recurring subscription payment fails, we will retry the charge for up to 14 days. After 14 days of failed payment, we may suspend access to paid features until payment is successful. Accumulated credits remain in your account during the suspension period.

Refund Policy

Review before generation. We encourage you to review your uploaded content, lyrics, dialogue, and settings carefully before generating a caption file. You are responsible for ensuring your inputs are accurate and complete prior to generation.

Technical errors. If a technical error on our part prevents your caption file from being delivered after a credit was consumed, contact us at support@delivercc.io within 7 days. We will investigate and, at our sole discretion, issue a credit to your account or refund the cost of the affected credit.

Subscription refunds. Subscription fees for the current billing period are non-refundable upon cancellation. You retain access and credits until the end of your paid billing period.

Annual subscription refunds. Annual subscriptions are non-refundable after 14 days from the start of the annual term. Within the first 14 days, we will issue a prorated refund upon written request to support@delivercc.io.

Disputed charges. If you believe a charge was made in error, contact us at support@delivercc.io before initiating a chargeback. Chargebacks initiated without contacting us first may result in immediate account termination.

Cancellation and Termination

User-initiated cancellation. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will not be charged for subsequent billing cycles after cancellation.

Account deletion. You may delete your account at any time through account settings. Account deletion follows the process described in our Privacy Policy: a 30-day grace period during which you can cancel the deletion, followed by permanent deletion of your data (subject to legally-required retention).

Effect of cancellation. Upon cancellation, your account will revert to a free tier (if applicable) or become inactive. Any unused rollover credits in your account at the time of cancellation will remain available and will not expire, provided your account remains active and not deleted.

Termination by us. We reserve the right to suspend or terminate your account immediately, without notice or refund, if:

• —You materially breach these Terms
• —We are required to do so by law
• —We reasonably believe your continued use poses a risk to the Service, other users, or third parties
• —Your subscription payments fail and remain unpaid for more than 14 days after notice
• —Your account has been inactive for more than 24 months

In cases of termination not caused by your breach, we will provide reasonable advance notice and an opportunity to export your data.

Your Content

Ownership. You retain full ownership of all content you upload to the Service, including audio files, video files, lyrics, dialogue text, and any caption files generated from your content. We claim no ownership rights in your content.

License to operate the Service. By uploading content, you grant us a limited, worldwide, royalty-free, non-exclusive license to:

• —Process your content for the purpose of generating your requested caption files
• —Store your content as described in our Privacy Policy and data retention practices — specifically, audio files for approximately 14 days from upload (the project review and revision window) and generated caption files, lyrics, timing blocks, and audio filename labels for the lifetime of your account so you can re-export them at any time
• —Allow our sub-processors to access your content as necessary to provide the Service

This license is limited to the operations necessary to provide the Service. We do not use your content for any purpose outside the Service.

Your representations. You represent and warrant that:

• —You own or have the necessary rights and licenses to upload and process your content through the Service
• —Your content does not infringe the intellectual property rights, privacy rights, or other rights of any third party
• —Your content does not violate any applicable law or regulation
• —You have the right to grant the license described above

Your responsibility for content. We are not responsible for content you upload. You assume full responsibility for ensuring you have the rights to process your content through this Service. We may, but are not obligated to, monitor content uploaded to the Service and may remove content that we reasonably believe violates these Terms.

Music Industry Confidentiality

This section provides additional protections for users uploading unreleased musical works, masters, pre-release content, or other commercially sensitive audio.

Confidentiality commitments. We acknowledge that audio content uploaded to the Service may include unreleased musical works of significant commercial value. With respect to all uploaded audio, regardless of whether you have notified us of its sensitivity, we commit to:

Business customer protections. Business customers who execute our Standard Data Processing Agreement receive these confidentiality commitments as binding contractual obligations with associated remedies. Contact dpa@delivercc.io for our Standard DPA.

Survival. The commitments in this Section 8 survive termination of these Terms with respect to content uploaded during the term.

Accuracy and Your Responsibility to Review

DeliverCC uses automated alignment software (Demucs and WhisperX) running on owner-operated hardware to generate caption timing based on the content you provide. While we aim for high accuracy, we do not guarantee that every generated caption file will be free of errors or will meet every platform's specific delivery requirements without review.

You are solely responsible for reviewing, verifying, and approving all caption files before submission, publication, or platform delivery.

DeliverCC is not liable for:

• —Caption file errors, including timing inaccuracies, misalignment, or missing words
• —Rejected deliveries due to caption file errors or non-compliance with platform requirements
• —Errors resulting from incorrect, incomplete, or improperly formatted content provided by you
• —Platform-specific formatting requirements not met by the generated output
• —Any financial loss, reputational damage, contractual penalties, or business disruption arising from caption file inaccuracies

Caption files generated by the Service are plain text files that can be reviewed and edited in any text editor or professional video editing software prior to delivery. We strongly recommend reviewing every caption file in context with the audio or video before submission to a delivery platform.

Prohibited Uses

You agree not to use the Service to:

• —Upload or process content that infringes third-party intellectual property rights
• —Upload or process content that is illegal, defamatory, obscene, fraudulent, or violates any applicable law or regulation
• —Attempt to reverse engineer, decompile, or circumvent the technical measures or access controls of the Service
• —Use automated scripts, bots, or scraping tools to access the Service in a manner that places excessive load on our infrastructure or that bypasses normal usage limits
• —Resell, sublicense, redistribute, or white-label access to the Service without our prior written consent
• —Share account credentials with individuals outside of your authorized team seats
• —Use the Service to generate captions for content used in connection with hate speech, harassment, or content that incites violence
• —Probe, scan, or test the vulnerability of the Service or its underlying infrastructure
• —Attempt to gain unauthorized access to the Service, other users’ accounts, or any related systems
• —Use the Service in any manner that could damage, disable, overburden, or impair the Service

Violation of these prohibitions may result in immediate account termination without refund. Serious violations may also result in legal action, referral to law enforcement, or both.

Intellectual Property

DeliverCC's IP. The DeliverCC platform, including its software, source code, design, user interface, branding, documentation, and all associated technology, is owned by Allen Productions LLC (dba DeliverCC) and is protected by United States and international intellectual property laws. Nothing in these Terms grants you any rights in the Service other than the limited license to use the Service in accordance with these Terms.

DeliverCC trademarks. "DeliverCC," the DeliverCC logo, and any associated brand marks are trademarks of Allen Productions LLC. You may not use our trademarks without our prior written consent. Nominative use (referring to the Service by name in factually accurate contexts) is permitted.

Caption files. Caption files generated through the Service are derived from your own content and are owned by you, subject to the underlying rights in the source material. We make no claim of ownership over caption files generated for you.

Feedback. If you provide us with feedback, suggestions, or ideas about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that Feedback for any purpose without compensation or attribution. We are not obligated to implement any Feedback.

Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

WE DO NOT WARRANT THAT:

• —THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
• —THE RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE OR RELIABLE
• —THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS
• —ANY ERRORS IN THE SERVICE WILL BE CORRECTED
• —CAPTION FILES GENERATED BY THE SERVICE WILL MEET ANY SPECIFIC PLATFORM’S DELIVERY REQUIREMENTS

YOUR USE OF THE SERVICE IS AT YOUR OWN RISK.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, our warranties shall be limited to the maximum extent permitted by law.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALLEN PRODUCTIONS LLC (DBA DELIVERCC) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF YOU HAVE NOT PAID ANY AMOUNT FOR THE SERVICE, OUR LIABILITY TO YOU SHALL BE ZERO.

The limitations in this Section apply regardless of the theory of liability (whether in contract, tort, negligence, strict liability, or otherwise) and even if a remedy fails of its essential purpose.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless Allen Productions LLC, its officers, directors, employees, agents, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

• —Your breach of these Terms
• —Your violation of any law, regulation, or third-party right
• —Content you upload to the Service, including any claim that your content infringes intellectual property rights or violates the rights of any person or entity
• —Your misuse of the Service

This indemnification obligation survives termination of these Terms.

Force Majeure

We will not be liable for any failure or delay in performance under these Terms caused by events beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, labor disputes, internet or telecommunications outages, denial-of-service attacks, failures of upstream service providers (including Stripe, Supabase, Vercel, or other infrastructure providers), pandemics or public health emergencies, government actions, or any other events not reasonably foreseeable or preventable.

If a force majeure event prevents us from providing the Service for an extended period (more than 30 consecutive days), either party may terminate the affected subscription, and we will issue a prorated refund for any unused subscription period.

Governing Law and Dispute Resolution

Governing law. These Terms are governed by the laws of the State of Tennessee, United States, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Jurisdiction. Subject to the arbitration agreement below, any judicial proceedings arising from or relating to these Terms shall be brought exclusively in the state or federal courts located in Davidson County, Tennessee, and you consent to the personal jurisdiction of those courts.

Informal resolution. Before initiating any formal legal action, you agree to first contact us at legal@delivercc.io and provide a detailed description of the dispute. We will work in good faith to resolve the dispute informally within 30 days.

Binding arbitration. If informal resolution does not resolve the dispute, any dispute arising from or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in Nashville, Tennessee, in English, before a single arbitrator. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Exceptions to arbitration. Either party may bring an action in small claims court for disputes within the jurisdiction of small claims, or seek injunctive or equitable relief in court for intellectual property infringement, breach of confidentiality, or violation of Section 10 (Prohibited Uses).

Time limit. Any claim arising from or relating to these Terms or the Service must be brought within one (1) year after the cause of action arises, or be permanently barred.

Changes to These Terms

We reserve the right to update these Terms at any time. When we make material changes (changes that affect your rights or obligations), we will:

• —Notify active account holders by email at least 30 days before the changes take effect
• —Update the “Last Updated” date at the top of this page
• —For significant changes, require you to re-acknowledge the updated Terms at next login

For non-material changes (clarifications, formatting, contact information), we will update the "Last Updated" date and may not send individual notification.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and may cancel your subscription.

General Provisions

Entire agreement. These Terms, together with our Privacy Policy and any executed Data Processing Agreement, constitute the entire agreement between you and DeliverCC regarding the Service and supersede all prior or contemporaneous agreements, communications, and understandings.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

No waiver. Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or of our right to enforce it in the future.

Assignment. You may not assign these Terms or any rights under them without our prior written consent. We may assign these Terms to any successor entity in connection with a merger, acquisition, or sale of substantially all of our assets, with notice to you.

Survival. Provisions of these Terms that by their nature should survive termination (including but not limited to Sections 7 (Your Content), 8 (Music Industry Confidentiality), 11 (Intellectual Property), 13 (Limitation of Liability), 14 (Indemnification), and 16 (Governing Law and Dispute Resolution)) will survive termination of these Terms.

No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.

Notices. Notices to you may be sent to the email address associated with your account. Notices to us must be sent to legal@delivercc.io and a copy mailed to:

Headings. Section headings are for convenience only and have no legal effect.